House of rules

The website https://masterthehandpan.com ("the Site"), published by MASTER THE HANDPAN, is intended solely for the personal information of its users. Access and use of the Site are subject to this legal information and general conditions and to all laws applicable in France.

By accessing and using the Site, the user acknowledges and accepts the following legal and general conditions.

The present information meets the publication requirements required by the law n ° 2004-575 for Confidence in the Digital Economy: L.C.E.N.

Any reproduction, representation, modification, publication, transmission or denaturation, either wholly or in part, of the Site or its content, by any process whatsoever, and by any medium whatsoever is prohibited.

Any unauthorised use of the Site or its content, information disclosed therein would incur the user's liability and constitute an infringement punishable by articles L 335-2 in respect of the Code of Intellectual Property.

The same applies to any databases, held by the Site that are protected by the provisions of the Act of 1 July 1998 transposing into the Intellectual Property Code the European Directive of 11 March 1996 relating to the legal protection of databases. As such, any reproduction or extraction engages responsibility of the user.

MASTER THE HANDPAN hopes that the information contained in the Site is correct and reliable. However, errors may occur. Therefore, the information is provided "as is" without any guarantee.

MASTER THE HANDPAN disclaims all warranties, explicit or implied, with respect to any of the information referenced by the Site, including but not limited to, any guarantees of market value or fitness for a particular purpose, title and non-infringement.

MASTER THE HANDPAN can not guarantee the accuracy, precision or completeness of the information provided on the Site.

MASTER THE HANDPAN reserves the right to modify the information contained in the Site without notifying its customers or potential customers.

In no event shall MASTER THE HANDPAN be held liable for any direct, special, incidental or consequential damages arising from the use of, or payments based on, the information contained on the Site.

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Website Publisher - Publication Director :

In accordance with Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (L.C.E.N), we inform you that:

The Site is published by MASTERTHEHANDPAN, SAS au capital de 1000 €, R.C.S of Toulouse 878 991 421, whose head office is:

29 rue de Belleville 31200 Toulouse (France)

No SIRET: 878 991 421 00016
Phone Number: +33 610744126
Email : contact@masterthehandpan.com
Director of publication: David Charrier

Development & Design : Matthieu Layes

Hosting :

Webflow Inc
208 Utah Street, Suite 210
San Francisco, CA 94103 (USA)

Introduction

Welcome to MasterTheHandpan, an online educational platform focused on teaching the art of playing the handpan. These Terms of Use are intended to explain our obligations as a service provider and your obligations as a customer. Please read them carefully.

Acceptance of Terms

By accessing, browsing, or using the services offered by MasterTheHandpan, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These terms apply to all visitors, users, and others who access or use the Service.

Description of Service

MasterTheHandpan offers a variety of services:
- Online Courses: Diverse courses targeting different skill levels and techniques.
- The Academy Membership: A subscription-based model providing all-inclusive access to our courses, along with additional resources such as upcoming content, community features, workshops, live events, and challenges.
- Workshops and Live Events: Interactive sessions focusing on specific aspects of the handpan, offered live and on-demand.

Registration and Account Security

- Account Creation: To use MasterTheHandpan, you must create an account by providing your full name, a valid email address, and a strong password.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
- Financial Information: Financial transactions for purchases and subscriptions are processed through Stripe. We do not store or have direct access to your credit card information.

Payments, Subscriptions, and Refunds

- One-Time Course Purchases: These provide lifetime access to the specific course purchased. Each course is purchased separately.
- Membership Subscriptions: These can be monthly or annual, providing extensive access to our full suite of services. Membership is auto-renewed unless cancelled.
- Cancellation Policy: Memberships can be cancelled at any time; however, the cancellation will take effect at the end of the current billing cycle.
- Refund Policy: A 14-day, full refund policy is in place from the purchase date. Refunds are processed without question but we appreciate feedback for improvement.

User Conduct and Community Participation

- Community Engagement: We encourage positive and constructive interaction within our community.
- Prohibited Conduct: Users are prohibited from posting harmful, threatening, abusive, defamatory, obscene, or racially, sexually, or religiously offensive material.
- Content Moderation: We reserve the right to monitor and remove any content that violates our community standards.

Intellectual Property Rights

- Ownership: All content on MasterTheHandpan, including course materials, videos, texts, graphics, logos, icons, images, and software, is owned by MasterTheHandpan.
- Restrictions: You may not copy, distribute, display, sell, lease, transmit, adapt, modify, or otherwise use any content for any commercial purpose without express written consent from MasterTheHandpan.

Privacy Policy

Refer to our separate Privacy Policy, which governs the collection, use, and sharing of personal information.

Termination and Suspension

- Breach of Terms: We may suspend or terminate your account and bar access to the Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
- Effects of Termination: Upon termination, your right to use the Service will cease immediately.

Limitations of Liability and Disclaimers

- Service Availability and Quality: While we aim for high-quality content and continuous availability, we do not guarantee that our services will always be available, uninterrupted, error-free, or meet your expectations.
- No Warranty: All content and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.

Amendments and Modifications

- Changes to Terms: We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
- User's Responsibility to Stay Informed: Your continued use of the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

Governing Law and Jurisdiction

- Applicable Law: These Terms shall be governed and construed in accordance with the laws of France, without regard to its conflict of law provisions.
- Jurisdiction: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

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MASTER THE HANDPAN is concerned about the protection of personal data and the privacy of users accessing the Site.

The protection of your personal data is an essential part of our relationship. This relationship is based on a principle of transparency designed to respect your privacy in accordance with the regulations in force in Europe, particularly in application of the Data Protection Act and the General Data Protection Regulation (GDPR), the "Regulations".

As such, the user is informed that, in the context of the use of the Site, some personal data may be collected and processed by MASTER THE HANDPAN, in accordance with the applicable legal and regulatory provisions, in compliance with the current version of the law for confidence in the digital economy.

‘Personal data’ in the aforementioned law refers to any information relating to a person identifiable, directly or indirectly, by reference to one or more elements relating to them.

What data do we collect?

MASTER THE HANDPAN undertakes to only collect personal data for specific, explicit and legitimate purposes and not to treat the same data in a manner incompatible with these purposes.

The user's personal data is collected via the Site's registration forms and includes the following data:

Last name First Name ;
E-mail adress ;
IP address.

When a user buys one of the MASTER THE HANDPAN courses through the TEACHABLE platform, the latter collects personal data that is not shared or exploited by MASTER THE HANDPAN.

We invite you to read the Teachable Privacy Policy to learn more about the use of your personal data.

What is the data used for?

Aims

Your personal data is only collected and processed to:

Send you free training videos
Send you blog articles
Send you promotional offers on MASTER THE HANDPAN lesson packs
Inform you about commercial offers from our partners
Keep you updated about competitions or new products

We only keep your data for as long as necessary to enable us to fulfill the purposes mentioned above or to enable us to meet our legal obligations.

Who receives this information?

The personal information is strictly for MASTER THE HANDPAN and only the administrators of the Site are then able to access, manage and process the information.

MASTER THE HANDPAN does not undertake to sell, rent, assign or give access of the user’s personal data to third parties without prior consent, unless obliged to do so because of a legal requirement (court ruling, exercising defence rights, etc.).

In accordance with the legal requirements, MASTER THE HANDPAN will keep the user's personal data only for the minimum and maximum retention periods provided by the applicable legislation.

How secure is your data?

MASTER THE HANDPAN undertakes to put in place legal and technical means capable of ensuring the confidentiality and the security of the user’s personal data, so as to prevent any damage, deletion or access by unauthorized third parties.

We have defined technical and organisational measures to protect your data appropriately according to their nature, extent of treatment and accessibility. It may be for example encryption of data, management of access rights, secure input flow, ...

Respect for the security and protection of your data is essential for all our employees and our service providers.

Management of Rights

You may at any time request access to your personal data, amendments, deletion or limit the way in which this personal data is used, under the conditions provided by the Regulations.

You also have the right to modify or withdraw, at any time, your consent to the processing of your personal data. Your personal data may be stored or deleted after your death in accordance with the Regulations.

You can exercise your rights at any time by contacting MASTER THE HANDPAN:

By post to: David Charrier, 15 bvd Lascrosses 31000 TOULOUSE
By email at the following address: contact@masterthehandpan.com

For further information on personal data protection, the user can consult the official website for the National Commission for Computing and Freedoms (CNIL): www.cnil.fr.

What is a cookie ?

The cookie is the equivalent of a small text file stored on the user's terminal (computer, tablet, smartphone). They allow website developers to keep user data to facilitate their browsing and to allow certain features.

Information about cookies

MASTER THE HANDPAN points out that in order to access to all or part of the Site, the user may be subject to accept the installation of cookies on their computer, for statistical and display reasons.

The cookies used by the MASTER THE HANDPAN allow:

To display, during a first visit, the banner indicating the presence of cookies and the option to the user to accept or disable them.

To establish statistical measures of number of visitors and use of the Site, in order to improve the use, the routes and the proposed features, via Google Analytics. As such, the anonymization feature of the user's IP address has been activated. If the user does not want to transmit information to Google Analytics, they can download and install the following module in the web browser: tools.google.com/dlpage/gaoptout?hl=en. This add-on is compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. To work, this add-on must be downloadable and run correctly in the browser. For Internet Explorer, third-party cookies must be enabled.

To share pages from our Site on social networks, via Add This. If the user does not wish to transmit information to Add This, access the following link and click on the OPT OUT button: www.addthis.com/privacy/opt-out

To collect audience information via Facebook Pixel. If the user does not wish to transmit information to Facebook and / or not receive targeted ads, profile preferences may be modified: accountscenter.facebook.com/ad_preferences

Cookies and social networks

MASTER THE HANDPAN integrates features allowing to share pages and / or to collect information relating to the user via Facebook, Twitter, Google +, etc ...

Social networks are likely to identify the user through these features. MASTER THE HANDPAN has no control over the processes used by these networks to collect information relating to the navigation on the Site. MASTER THE HANDPAN recommends users to consult the conditions of use of these social networks in order to know the how this personal data is used, including for advertising purposes.

Delete or disable a cookie

The user can set the browser to indicate the presence of cookies and offers to accept them or not. The user can accept or refuse cookies for individual sites or choose to refuse all cookies.

If the browser of a user is configured to refuse all cookies, the user may not be able to access certain services offered on the site.

In the browser:

The CNIL also offers a complete guide giving the tools to control cookies:

www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Cookies can also be disabled from the browser or, for targeted advertising cookies posted by third party sites, directly from the platform www.youronlinechoices.com